We want every consumer who shops at Goldenlanka.com to be happy with their purchase. We offer assistance if your order does not meet your expectations entirely.
Returns:
From the date of delivery, you have seven calendar days to return an item.
The item needs to be in its original, undamaged state and remain unopened.
The original packaging for your item is required.
Kindly provide a proof of purchase or receipt with your return.
Refunds:
After your item is received, we will check it and get back to you regarding the refund status. We will start the refund process using the original payment method if your return is accepted.
Customers must wait for items to be returned to our address if they make claims that they have not received their orders. The item must be received and evaluated by our staff before a refund may be given.
Shipping:
When returning an item, you will be responsible for covering the cost of shipping yourself. The cost of shipping is not refundable.
Non-Returnable Items:
Kindly be advised that opened products are not returnable for health and safety concerns.
Contact Us:
Please send an email to goldenlanka2023@gmail.com with any queries you may have about returning an item to us.
